Samsung Owner Bites Back

Posted by James Segars on February 9, 2008 
Filed Under: Blu-ray, Format War

samsunglogo.jpgMany a Blu-ray supporter will argue that evolving specifications are a means to a better end, and point to DVD as proof of this claim thanks to DVD’s evolution that allowed for dual layered discs, and various compression/bitrate improvements. However, we’ve always felt that Blu-ray and DVD are far different in their evolving specifications and that these differences could lead to a slew of legacy issues, some of which have already been seen with the introduction of the first BD+ titles.

Enter the first class action lawsuit against a Blu-ray manufacturer, Samsung.  The case which is being spearheaded by plaintiff Robert T. McGovern — a P1200 owner — claims that his inability to watch a number of Blu-ray titles was at the fault of the manufacturer or due to the defective design of the player.  The lawsuit was filed earlier in the week, and shortly after Wired’s article went live, Samsung officially announced that they were "ready" with a slew of firmware upgrades that would aid in, and improve "movie compatibility." 

Surely the lighting of the proverbial fire under Samsung’s ass, via the class action lawsuit, probably had a little something to do with their announcement, but to be fair, three of the firmware updates are already available, although the BD-P1200 (the plaintiff’s unit) firmware update only arriving a few days ago, February 5th. 

At the end of the day, we’re still a bit peeved that the evolving Blu-ray specifications/profiles will ultimately leave many users in the dust, should they ever care to use the advanced interactivity/downloadable content that current/future revisions promise, but it’s nice to see that people have taken it upon themselves to make their consumer voice heard, something that everyone, regardless of their format of choice, should take very seriously.

McGovern stands to remind us all that although we may only be pawns in their grand scheme for format domination, we surely don’t have to be screwed in the process.

Via, Wired.

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14 Responses to “Samsung Owner Bites Back”

  1. Jesterrace on February 10th, 2008 12:05 am

    I was wondering if this was going to make the news. Glad I held off on the 1400 when everyone was telling me to buy it during the Holiday season sales.

  2. Si on February 10th, 2008 3:21 am

    Good on him, it was worth a shot I suppose. I hate it when companies abandon firmware updates when there are obvious problems to fix.

    In this case though, firmware updates for the models were released before and including the day the class action was filed, so the crucial ‘Defendant Does not Intend to Remedy’ claim in the action will go down in flames I guess, along with the rest of it.

  3. RED meat on February 10th, 2008 3:39 am

    another blu to blo-ray, lol!

  4. Jonsson on February 10th, 2008 7:21 am

    The firmware updates are already available!!!

    But what would you expect from people that think it’s alright to sue McDonalds for makng the fat?

    Laughable to say the least !!

  5. Beth on February 10th, 2008 7:34 am

    Actually, he is specifically saying the 1200 because updates were released for the other players and not the 1200 before Feb. 1000 and 1400 owners were watching the movies and 1200 owners were getting no answers at all. Even if you look at the website you have to search for the 1200 but the 1000 and 1400 are on the first page.

  6. Merrick97 on February 10th, 2008 8:16 am

    Im shocked and dismayed. Samsung takes great care of their customers. This person is clearly sue happy and is looking for a way to earn a cheap buck.
    Samsung players are perfect.

    Just kidding.

    I really do hope this puts pressure on Samsung to do a better job on their bluray players. There is no excuse for this when they are on their third generation right now. I hear that Samsung players are by far the most frequently returned players.
    Its time to put a stop to that.

  7. Si on February 10th, 2008 8:22 am

    I think it’s a joke it’s under the format war tag certainly, as it’s about Samsung and their firmware updates. There has been some trouble with DVD playback also, so should we chalk it up as a win for the DIVX format too?

  8. Ryan on February 10th, 2008 8:56 am

    Make a ceahp buck? Do you have any idea how much it would cost to sue someone such as Samsung? The likeliness it would pay off in the end is not worth it. I’m glad to see someone stepping up from a legal standpoint about these rushed players, Samsung is the worst.

  9. Bigdmelt12 on February 10th, 2008 9:14 am

    dont every body get in an uproar. People have sued over smaller things. I would sue too if samsung had not responded to the growing problems. You cant sell obselete players and think your customers are going to just be fine with it. Im glad the firmware updates came out, and they should be glad they did, because if they didnt, the guy actually had a case

  10. Mehar on February 10th, 2008 9:35 am

    So are they sueing over the players themselves? Or the fact that the profiles aren’t finished?

  11. Belard on February 10th, 2008 2:31 pm

    Profiles have been finished a long time. Its a matter of what/when manufactures come out with 1.1 or 2.0. 2.0 doesn’t change anything but add online/internet access… so if someone DOESN’T want that, they don’t need to pay for it.

    Firmware updates should slow down as things settle down with WHAT fancy features studios keep wanting to add. And if you THINK Toshiba isn’t doing the same thing, google “toshiba HD-DVD firmware update” and you’ll find almost 400,000 hits. They are fixing their bugs, or other issues that crop up. Up to 2.4 for some of the older players. Come on, on a website (maybe this one) someone who bought a Venturer HDDVD player used the Toshiba firmware to update the unit… within a week or so AFTER he bought the unit (Yet he’s all down on SONY/BR with profile “issues”)

    Profiles will change as they need to. DVD players have changed. My first player would NOT play CD-Rs, forget about DVD-Rs… I love that feature rich player. Nobody makes them like that anymore, but then again I couldn’t play certain discs. Next one plays CDRs/DVDrs… (data and pics) but won’t play DVD-R-. The latest ones play DivX, DVD-R+/- now. Hmmm… issues.

    I’ve delt with Samsung tech support for monitors and got great techsupport. They are the #1 manufacture of LCD displays… and are rated one of the better companies.

  12. Bigdmelt12 on February 10th, 2008 4:47 pm

    somebody sweats samsung

  13. 1080iBeVuMin on February 11th, 2008 2:12 pm

    I updated the firmware in my BD-P1200 for this, and now analog 5.1 doesn’t seem to be working correctly. Hmmm……

  14. Pal on July 5th, 2008 3:07 am

    Samsung after sales service SUCKS BIGTIME!!! I would suggest everyone NOT to buy Samsung. My washing machine is fully automatic top loading and within 4 years it is having many problems. I have used washing machines by National and Toshiba and they never had problems even after 10 years of use.

    I would strongly discourage anyone from purchasing Samsung washing machines or any samsung products as they not only have problems but after sales service personell never show up on time. Also the technicians are not trained enough to detect a problem.

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